xFiber Privacy Policy

Effective Date: 24 FEB 2021

Thank you for choosing xFiber as your Internet service provider. At xFiber, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Internet services.

1. Information We Collect: a. Personal Information:

• To provide you with our Internet services, we may collect personal information such as your name, address, contact details, and payment information.
• We may also collect information necessary for account management, technical support, and billing purposes.

b. Usage Information:

• We may collect data related to your usage of our Internet services, including but not limited to the type of devices you use, the websites you visit, and your data consumption patterns.

c. Technical Information:

• xFiber may automatically collect technical information such as IP addresses, device identifiers, and network information to ensure the proper functioning and security of our services.

2. How We Use Your Information: a. Service Provision:

• We use your personal information to provide you with high-quality Internet services, including account management, technical support, and billing.

b. Improving Services:

• xFiber may use aggregated and anonymized data to analyze trends, improve our services, and enhance the overall user experience.

c. Communication:

• We may use your contact information to send important updates, service notifications, and promotional materials related to xFiber services.

d. Legal Compliance:

• We may process your information to comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure: a. Third-Party Service Providers:

• xFiber may share your information with third-party service providers who assist us in delivering our services, such as payment processors and technical support partners.

b. Legal Requirements:

• We may disclose your information if required by law, court order, or government request.

4. Security Measures: a. xFiber employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Your Choices: a. You have the right to review, update, or delete your personal information. To do so, please contact xFiber Customer Support. b. You may opt out of receiving promotional communications from xFiber by following the instructions provided in the communication.

6. Updates to the Privacy Policy: a. xFiber reserves the right to update this Privacy Policy periodically. Any changes will be effective upon posting the revised policy on our website.

7. Contact Us: If you have any questions, concerns, or requests regarding our Privacy Policy, please contact xFiber Customer Support at [email protected].

By using xFiber Internet services, you agree to the terms outlined in this Privacy Policy.

Thank you for choosing xFiber!